Customer & Personal Information

To shop with us, you must provide information in all fields that are mandatory during customer registration. If we do not have your email address, we cannot send any order confirmation, and we cannot notify you of known delivery delays or if any part of your order cannot be delivered.

The personal information you provide to us is used for order management, invoicing, information, marketing, and other purposes aimed at ensuring that our service functions as smoothly as possible. The information is not passed on to any third party.

By registering and placing an order, you agree that we store and use your information in our business to fulfill the agreement with you. According to the Personal Data Act, you have the right to obtain the information we have registered about you. If it is incorrect, incomplete, or irrelevant, you can request that the information be corrected or deleted. Please contact us via email in that case.

The information we save is only for the purpose of the financial transaction and is retained for legal reasons and therefore cannot be deleted.

Privacy Policy

1. Collection of Information

We collect information from you when you register on our website, log into your account, make a purchase, participate in a contest, and/or when you log out. The collected information includes your name, email address, phone number, and/or credit card.

Additionally, we automatically receive and store information from your computer and browser, including your IP address, software and hardware information, and the requested page.

2. Use of Information

The information we collect from you may be used to:

  • Personalize your experience and meet your personal needs
  • Improve our customer service and your need for assistance
  • Contact you via email
  • Administer offers or a survey

3. E-commerce Security

We are the sole owners of the information collected on this website. Your personally identifiable information will not be sold, exchanged, transferred, or shared with any other company, for any purpose, without your consent, except as required to fulfill a request and/or transfer, such as sending an order.

4. Disclosure to Third Parties

We do not sell, trade, or otherwise transfer personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website or conducting our business, provided that these parties agree to keep the information confidential.

We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to a person's physical safety, violations of our terms of use, or as otherwise required by law.

However, general information may be shared with third parties for marketing, advertising, or other purposes.

5. Information Protection

We take a variety of security measures to protect your personal information. We use advanced encryption methods to protect sensitive data transmitted over the internet. Additionally, we protect your information offline. Only employees who need to perform a specific job (e.g., billing or customer service) are granted access to personally identifiable information. The computers/servers used to store personally identifiable information are kept in a secure environment.

Do we use cookies? Yes. Our cookies enhance access to our website and identify repeat visitors. Additionally, our cookies enhance the user experience by tracking and customizing user interests. Our use of cookies is not linked to any personally identifiable information on our website.

6. Unsubscribe

We use the email address you provide us to send information and updates related to your order, occasional newsletters, related product information, etc. If you no longer wish to receive such messages, you will find information on how to unsubscribe at the end of each email.

7. Consent

By using our website, you consent to our privacy policy.

GDPR.

The General Data Protection Regulation, or GDPR as it is also known, contains rules on how to process personal data. The regulation comes into effect on May 25, 2018, replacing the Personal Data Act (PuL). Piwa Foods' privacy policy provides valuable protection when you shop with us. Above all, we hope to increase trust by providing a straightforward policy here. It describes an otherwise complex and confusing policy in simple Swedish.

Please feel free to contact us if you have any questions about this: info@piwafood.se